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Management System Implementation

I've asked this question of many CEOs and managers: “To what criteria do you manage your business?” The answers come back like this: “We manage our business to our own corporate requirements; we don't have to follow anyone's criteria; we build our own.” However, when they try to explain what that structure is, they cannot.

Challenges are before us in business. It is important to look to your business management system and put in place systems thinking that will be understood by others doing business with you, whether it is in your community, country, or the world.

FIGURE P3.1

Structures need to be in place that will encourage and support the business practices and success of your organization, supporting innovation and automation. It is key that document management is managed for the analysis of data, keeping in mind the value for not only the organization but also the customer. Management system structures need to be understood by not only the organization but also its suppliers, customers, and all its stakeholders.

International Management Systems

An effective manager knows the importance of having business principles in place to focus the organization on the vision for its business success.

How do you manage your business, and what management system framework do you use?

Leaders are looking to improve business operations to access timely data and information to make informed opportune decisions while working in the global competitive marketplace. CEOs and top management not only need to understand what the financial bottom line expectations are but also require information on operations that support getting to the end result. They need to know what processes or systems are in place to support success in business effectiveness and efficiency.

The International Organization for Standardization (ISO), based in Geneva, Switzerland, is a worldwide federation of national standards bodies from over 190 countries and has been working for the last 60 plus years in developing standards to facilitate international commerce.[1] Standards have been developed by international technical committees, made up of experts in the subject, with input from relevant others, such as major organizations, governments, and nongovernmental bodies from around the world. These standards set a framework for the successful operation of a business, ensuring continual improvement and the success of the business.

The three key international management system standards are ISO 9001 for quality, ISO 14001 for environment, and OHSAS 18001 for occupational health and safety. Management systems provide the framework to manage ongoing identification of the organization's requirements and risks, and to put in place strategic measureable planning, implementation, control, monitoring, measurement, and continual improvement of one's business operations, with the ability to respond to customer's needs quickly and manage risks.

Using the framework of management systems that meet international standards has assisted many organizations around the world in improving market competitiveness, effectiveness of operations, increasing productivity and greater profitability, and breaking down barriers to international trade.

  • [1] International Organization for Standardization (ISO), iso.org.
 
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