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Accounts, excuses, and apologies: image repair theory and research





PrefaceCommunication, Persuasion, and Image RepairThe Nature of CommunicationThe Nature of PersuasionPersuasive AttackImage Repair DiscourseConclusionImage Repair TheoryAssumptions of Image Repair TheoryImage Repair DiscourseTypology of Image Repair StrategiesRelationship of Attack and DefenseImportance of the AudienceThe Theory of Image Repair Discourse and Other ResearchConclusionCorporate Image RepairBritish Petroleum and the Gulf Oil Spill: We Will Make This RightGrunenthal's Apology for ThalidomideConclusionPolitical Image RepairSenator David Vitter's Image Repair on the “D.C. Madam”Anthony Weiner's Failed Image Repair EffortConclusionSports/Entertainment Image RepairNew Orleans Saints BountiesLance Armstrong on Oprah WinfreyConclusionInternational Image RepairNon-U.S. Corporate Image RepairInternational Diplomatic Image RepairConclusionThird Party Image RepairHistoric Third Party Image Repair: Prime Minister David Cameron on “Bloody Sunday”Image Repair Discourse by George W. Bush, Laura Bush, and Condoleezza RiceConclusionDealing With Threats to ImagePreparing Crisis Response PlansFuture Research on Image RepairAuthor Index
 
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