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A short course of lectures
«Measuring the Success of Learning Through Technology»

QUESTIONS FOR DISCUSSION Case StudiesOrganizational ResponseReasons for Lack of DataDATA CONVERSION METHODS THE EVOLUTION OF LEARNING TECHNIQUES Suggestions ABOUT THE AUTHOR Data CollectionLevel 2, Learning ObjectivesCONCERNS ABOUT TECHNOLOGY-BASED LEARNING Levels 4 and 5, Business Impact and ROI ObjectivesISOLATING THE IMPACT OF TRAINING COMMUNICATION OF RESULTS The Data Show a Clear Chain of ImpactDesigning for ResultsTrend-Line AnalysisStandard ValuesCalculating the CostsBACKGROUND BENEFITS OF ROI Job AidsSeveral Teams Have Taken Ownership of the Content ElementsSingle-Page ReportsQUESTIONS FOR DISCUSSION EVALUATION METHODOLOGY Initial Analysis and AssessmentBarriers to ApplicationData Collection PlanFINAL THOUGHTS FULLY LOADED COSTS Level 3, Application ResultsROI PROCESS Two books in one Time and CostLevel 1, Reaction ResultsGain SupportBACKGROUND LESSONS LEARNED Eliminate Unsuccessful ProgramsOpen Educational Resources (OER)Macro-Level ScorecardsPerformance RecordsEVALUATION PLAN AND OBJECTIVES Evaluating the ProgramAction PlansLESSONS LEARNED Bring Your Own Devices (BYOD)Evaluation and ReportingEvaluation ObjectivesLESSONS LEARNED A High Retention Level Yields a High Impact on SalesExpert EstimationData Conversion to MoneyLevel 4, Business Impact ResultsLevel 5, ROICREATING EXPECTATIONS Measuring ROI: The BasicsDESIGN FOR RELEVANCE Data Collection StrategyBrochuresSELECTING ISOLATION TECHNIQUES Operating Standards and PhilosophyFully Loaded CostLevel 3 and 4 DataINTANGIBLE BENEFITS THE IMPORTANCE OF REPORTING RESULTS The Technology Learning Competency (TLC) ProgramReinforcement ToolsDetermining the BenefitsAction Plans and Performance ContractsTYPES OF DATA SituationParticipantsEvaluation Planning and Data CollectionCategories/Levels of DataPerformance ContractISOLATING THE EFFECTS OF LEARNING RESOURCES MEASURING RESULTS Target audience Level 1 and 2 DataINVOLVING THE PARTICIPANT'S MANAGER InterviewsMeasuring ROI in a Sales Program: A Web-Based Learning SolutionImprovement Plans and GuidesFocus GroupsIsolating the Effects of the ProgramSet PrioritiesInternal PublicationsClarifying Stakeholder NeedsOBSERVATIONS AND CAPTURED DATA THE E-LEARNING SOLUTION OBJECTIVES Identifying Measures Before the ProgramImprove the Learning ProgramDISCUSSION QUESTIONS II Evaluation in Action. Case Studies Describing the Evaluation of Learning Through Technology ProgramsDESIGNING AND IMPLEMENTING THE SOLUTIONS Business Impact (Level 4) DataDuring-the-Program ActivitiesPLANNING BACKGROUND ROI Model and ProcessComparing Data to MoneyBUILD CAPABILITY IN THE ROI METHODOLOGY Results ReportingCOMMUNICATING WITH RESULTS IN MIND Teamwork: Mission AccomplishedMeasuring ROI in Work Engagement: A Blended Learning SolutionROI DEFINED CONSIDERATIONS FOR COLLECTING DATA LESSONS LEARNED QUESTIONS FOR DISCUSSION Intangible BenefitsDEVELOPING THE EVALUATION PLANS Reaction (Level 1) DataForecasting MethodsLinking With Other MeasuresDATA COLLECTION PLAN Program CostsABOUT THE AUTHORS Evaluation PlanningMeasuring ROI in an English-asa-Second-Language Program: An Online Learning SolutionOther Factors Are Always PresentThe Executive ViewImpact ResultsFIVE STEPS TO DATA CONVERSION Basis for Linking Skills to PerformanceIsolating the Effects of the ProgramDocumenting the RolesJustify SpendingDesign and Implementation CostsAssumptionsReporting and Using the ResultsData AnalysisBrochuresI The ROI Methodology. A Credible Approach to Evaluating Your Learning Through Technology ProgramsAdvantages and Disadvantages of Trend-Line AnalysisRECOMMENDATIONS MEASUREMENT METHODS AND DATA ANALYSIS BUILT-IN APPLICATION TOOLS IDENTIFYING THE SOURCE Questionnaires and SurveysPROGRAM OBJECTIVES ProblemsInternal and External ExpertsImplementationPERFORMANCE AND BUSINESS NEEDS Evaluation MethodologyValidity and ReliabilityThe Data Collection Plan and ROI Analysis PlanSenior Managers and ExecutivesProgram ImprovementApplication (Level 3) DataEVALUATION METHODOLOGY Measuring ROI in an Upgrade Selling Program: A Mobile Learning SolutionCase Applications and PracticeABOUT THE AUTHORS Comparison Group AnalysisCOMMUNICATING RESULTS CONVERTING DATA TO MONETARY VALUES COMMUNICATION STRATEGY ResultsNeed for the ProgramGeneral Description of ApproachMeetingsEVALUATION RESULTS The Content Was Not Only Useful but Very RelevantFINAL THOUGHTS PrefaceEstimationsIssues and Opportunities With Comparison GroupsFlipped ClassroomABOUT THE AUTHOR Involving the ManagersQuestionnaire ApproachEVALUATION RESULTS Application Tools/TemplatesMessages From ExecutivesOther Factors Have Protective OwnersFINAL THOUGHTS Results Are MissingCostREPORTING TO STAKEHOLDER GROUPS BACKGROUND Game-Based LearningROI Analysis StrategyTHE TRAINING NEED Data AnalysisIntangible BenefitsPURPOSE OF EVALUATION AnnouncementsDefining the RoleThe Need for Business ResultsABOUT THE AUTHOR Application of Content Yields Business ResultsIDENTIFY THE NEEDS Hard Data vs. Soft DataDetailed ReportsMemosADDRESSING THE NEED: ONE FAILURE Preprogram ActivitiesCOMMUNICATE RESULTS AND EVALUATE THE RESULTS OF COMMUNICATION General Audience ReportsStakeholder ResponseProcess LearningWhy This Is NecessaryTangible vs. Intangible DataA Strong Correlation Exists Between Actual Usage and Contribution to SalesSimulationsCOMMUNICATION PLAN SELECT THE MEDIA Other SourcesDEVELOP THE REPORT Post-Program ActivitiesPerformance RecordsCase StudiesROI Analysis StrategyMeasuring ROI in a Sales Program: An E-Learning SolutionDESIGN FOR RESULTS Participants' Peers and Direct ReportsLevel 2, Learning ResultsRationale for ROIEvaluation FrameworkNeed for the EvaluationLESSONS LEARNED Acknowledgments Program CostFormal ReportsEnablers to ApplicationMassive Open Online Course (MOOC)TECHNIQUES TO ISOLATE THE EFFECTS OF LEARNING Intangible BenefitsUSE TRANSFER TOOLS The Absence of Barriers Correlates With Greater UseAppendicesWithout Isolation, There Is Only Evidence, Not ProofABOUT THE AUTHORS RESULTS ReportingAcquisition CostsParticipants' ManagersIsolationLearning Through Technology: Trends and IssuesLearning (Level 2) DataMeasuring ROI in Sales Training: A Game-Based ProgramAbout the ROI InstituteMobile LearningFINAL THOUGHTS Program DescriptionFINAL THOUGHTS ROI Analysis PlanTo Do It Right Is Not Always EasyWorkbooksTHE ROI METHODOLOGY THE NEED External DatabasesGENERATING HIGH RESPONSE RATES Conversion MethodologyROI CERTIFICATION Level 1, Reaction ObjectivesIsolating the Effects of the ProgramDevelopment of SolutionsHistorical Costs CalculationSupport and OverheadSolutionKEY STAKEHOLDERS Determining Program ObjectivesSkill PracticesApplication and Implementation CostsMaintenance and MonitoringROI CALCULATION IDENTIFY THE AUDIENCE Organizational ProfileINTANGIBLE BENEFITS QUESTIONS FOR DISCUSSION ACHIEVING BUSINESS ALIGNMENT E-LEARNING PROGRAM RESULTS ROI CALCULATION CHANGING THE ROLE OF PARTICIPANTS ActivitiesDATA COLLECTION STRATEGY ROI Process ModelData Conversion TechniquesMETHODS FOR COLLECTING DATA Level 3, Application ObjectivesIndexAccuracyFocus Group ApproachUSING THE DATA BACKGROUND Isolation TechniquesROI ResultsElectronic MediaDELIVERING BAD NEWS DETERMINING THE TIMING OF DATA COLLECTION FINAL THOUGHTS The Most Influential GroupQUESTIONS FOR DISCUSSION UtilityLevel 3 and 4 Results
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