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Change Management for Risk Professionals
: Change Management
Learning Objectives
The Concept of Change Management
Systems and Change
Situational Example: Business Continuity and a Systems Perspective
COVID-19 Systems Example
Kotter’s Change Model
Justification of the Change Initiative
Support Involves Making Allies and Finding Champions
Relate the Initiative to the Employees – Create Vested Interests
Communication
Address Resistance to Change
Develop the Implementation Plan to Capture Regular Low-Hanging Fruit (Planned Wins)
Reinforce the Initiative with Regular Communications – Keep the Energy Going
Project Change to a Program – Make it Part of the Organizational Culture
Examples of Action Items for a Business Continuity Change Initiative
Summary
References
Exercises
: Strategic and Tactical Considerations of Change
Learning Objectives
Benefits of Change
Change Management Intervention
The Process for Change
Transformational Strategies
Focus on Quality Strategy
Search Conferences Strategy
Lead–Lag Strategy
Bottom-up or Top-down Strategy
Experimentation Strategy
Interpersonal Skills
Two Change Models for Consideration
Matrix of Change
Change Intervention Usability
Organizational Resilience Management System – Plan-Do-Check-Act Model
Change Intervention Usability
Advantages and Disadvantages of the Change Models
Summary
References
Exercises
: Resistance to Change
Learning Objectives
Resistance to Change
Reasons for Resistance to Change
Methods to Overcome Resistance to Change
Change Failures
Summary
References
Exercises
: Leadership Involvement: Change Leadership
Learning Objectives
The Differences between Leaders and Managers
Leadership Qualities – Approaches
Leadership and Organizational Development
OD Practitioners and Motivation to Change
Myer–Briggs Type Indicator Assessments
Summary
References
Exercises
: Practical Organizational Considerations
Learning Objectives
Critical Variables in Organizational Transformation
Organization Structure
The Impact of Policies
Leadership Interaction
Performance Measures
People, Policies, and Culture in Organizational Transformations
Competing Values Framework
Four Major Culture Profiles
Internal and External Stakeholders
Organizational Community
Organizational Culture
The Complexities of Change Management
Organizational Theory and the Real World
Organizational Theory and Change Managers
Organizational Theory and Employees
Public Organizations and Private Organizations
Organizational Transformation Strategies
Strategic-Level Transformational Strategy
Incremental-Level Transformational Strategy
Reactive Transformational Strategy
Anticipatory Transformational Strategy
Project Management Versus Change Management
Change Capacity
Summary
References
Exercises
: After the Change
Learning Objectives
Maintaining the Change Initiative
Preparation for the Next Change Initiative
Technology as a Business Risk: Technology Changes Impacting an Industry
Industry Case Study: Newspaper Industry and Technology Changes
Technological Changes – The Internet
Competition Strategies
Porter’s Analysis Model
Competitive Advantages
Internal Focus
External Criticalities
Specific Challenges Facing Newspapers
Competitive Recommendations
Personal Change Management
Summary
References
Exercises
: Final Thoughts
Lifelong Learning
Advice to Start a Change Initiative
The Remainder of the Book
References
Appendix A
Change Management Project Checklist
Change Project Considerations
Appendix B
Scenario Exercise: Physical Security Surveillance System Project
Project Scenario
Change Initiative Plan – Issues to Consider
Justification for the Change Initiative
Establishing Leadership, Management, and User Support
Establishing a Connection between the Initiative and the Employees
Effective Communication
Managing Resistance to Change
Practical Plans
Momentum through Communication
Institutionalization of the Initiative
Appendix C
Scenario Exercise: Business Continuity Program Development Project
Project Scenario
Change Initiative Plan – Issues to Consider
Justification for the Change Initiative
Establishing Leadership, Management, and User Support
Establishing a Connection between the Initiative and the Employees
Effective Communication
Managing Resistance to Change
Practical Plans
Momentum through Communication
Institutionalization of the Initiative
Appendix D
Suggested Further Research and Readings
Professional Organizations
ASIS International
Association of Change Management Professionals
Disaster Recovery Institute International
Project Management Institute
Change Management References
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