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Design Thinking in Technical Communication: Solving Problems through Making and Collaboration
Introducing Design Thinking (and Making) for Technical Communication
The Design (Thinking) Turn
Where Did Design Thinking Come From? A Brief Historical Sketch
The Design Thinking Mindset and Methodology
User- and Human-Centered Design
But Why Making?
Addressing Wicked Problems in Technical Communication Pedagogy
What Can Design Thinking and Making Offer Technical Communication Pedagogy?
A Note on Methods
Summary and Takeaways
Learning Activity: A Design Thinking Orientation
Notes
References
The Maker Movement and Its Influences on Technical Communication and Higher Learning: A Look at Three Makerspaces
The Materiality of Technical Communication and Its Pedagogy
The Maker Movement: An Industrialist Legacy
Making in Academic Settings: A Study of Three Makerspaces
The Anderson Student Innovation Labs at University of Minnesota—Twin Cities (UMN)
The Anderson Labs Setup
Access to Anderson Labs
Maker Experience at Anderson Labs
The Invention Studio at Georgia Institute of Technology
The Invention Studio Setup
Workflow and Processes at Invention Studio
Maker Experience at Invention Studio
The Sears Think[box] at Case Western Reserve University
The Thinkfbox] Setup
The Thinkfbox] Workflow
Maker Experience at Think[box]
Comparing Three Makerspaces
Making as Design Thinking: Opportunities for Technical Communication
Summary and Takeaways
Learning Activity: Transforming a Classroom Into a Makerspace
Note
References
Social Innovation: Designing Humane Technical Communication
Technical Communication as Changemaking
A Call to Advocacy
Where the Rubber Hits the Road: Social Innovation Examples
Example 1: Project EMAR—Participatory Design
Example 2: inControl—Rapid Prototyping
Example 3: Google Glass—Why We Must Begin With Empathy
Implications of Social Innovation for Technical Communication
Views From the Industry
Social Innovation in IT
Social Innovation in Medical Design
Social Innovation in Technical Documentation
Social Innovation in Academic UX Services
A Call to Leadership: Social Innovations In and Out of the Classroom
User Advocacy Methods Through Design Thinking
Journalistic Questioning: Asking What, How, and Why
Photovoice
Empathy Mapping
Journey Mapping
Bodystorming
Summary and Takeaways
Learning Activity: Facilitate a Community Workshop
Notes
References
Making and Design Thinking as Pedagogical Strategies for Social Advocacy
Making in Technical Communication Pedagogy
A Rationale for Making and Design Thinking
Designing Design Thinking in Technical Communication Pedagogy
Data points
Cultivating Empathy
Defining Project Parameters
Ideating Together
Prototyping Testable Solutions
Advocating for Change
Student Projects
Student Responses
Pedagogical Exercises
Contextual Inquiry
Point-of-View (POV) Statement
Radical Imagination
Rapid Prototyping
Summary and Takeaways
Learning Activity: A(nother) Design Challenge
References
Cultivating Radical Collaboration in Technical Communication
Collaboration in Technical Communication
Design Thinking Attributes and Collaboration
A Case of Radical Collaboration
Collaborative Autoethnographic Methodology
Results
Invitation
Sharing
Collaboration
Radical Imagination
Suspension
Exposure
Supporting a Culture of Radical Collaboration
Designing Collaborative Project Workflow With Radical Collaboration Tenets
Summary and Takeaways
Learning Activity: Considering Dilemmas in Radical Collaboration
References
Think. Do. Make a Difference
Design Thinking as Productive Disruption
Making as a Disruptive Culture
Toward Productive Disruption in Technical Communication
Summary and Future Directions
Learning Activity: Make, Disrupt, Innovate a Pedagogy of Advocacy
Note
References
Appendix A: Radical Collaboration Survey Questionnaire
Appendix B: Design Thinking Methods and Exercises
Appendix C: Annotated Bibliography
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