Design Thinking in Technical Communication: Solving Problems through Making and Collaboration - Design Thinking in Technical Communication: Solving Problems through Making and Collaboration -

Introducing Design Thinking (and Making) for Technical Communication The Design (Thinking) Turn Where Did Design Thinking Come From? A Brief Historical Sketch The Design Thinking Mindset and Methodology User- and Human-Centered Design But Why Making?Addressing Wicked Problems in Technical Communication Pedagogy What Can Design Thinking and Making Offer Technical Communication Pedagogy?A Note on Methods Summary and Takeaways Learning Activity: A Design Thinking Orientation Notes References The Maker Movement and Its Influences on Technical Communication and Higher Learning: A Look at Three Makerspaces The Materiality of Technical Communication and Its Pedagogy The Maker Movement: An Industrialist Legacy Making in Academic Settings: A Study of Three Makerspaces The Anderson Student Innovation Labs at University of Minnesota—Twin Cities (UMN)The Anderson Labs Setup Access to Anderson Labs Maker Experience at Anderson Labs The Invention Studio at Georgia Institute of Technology The Invention Studio Setup Workflow and Processes at Invention Studio Maker Experience at Invention Studio The Sears Think[box] at Case Western Reserve University The Thinkfbox] Setup The Thinkfbox] Workflow Maker Experience at Think[box]Comparing Three Makerspaces Making as Design Thinking: Opportunities for Technical Communication Summary and Takeaways Learning Activity: Transforming a Classroom Into a Makerspace Note References Social Innovation: Designing Humane Technical Communication Technical Communication as Changemaking A Call to Advocacy Where the Rubber Hits the Road: Social Innovation Examples Example 1: Project EMAR—Participatory Design Example 2: inControl—Rapid Prototyping Example 3: Google Glass—Why We Must Begin With Empathy Implications of Social Innovation for Technical Communication Views From the Industry Social Innovation in IT Social Innovation in Medical Design Social Innovation in Technical Documentation Social Innovation in Academic UX Services A Call to Leadership: Social Innovations In and Out of the Classroom User Advocacy Methods Through Design Thinking Journalistic Questioning: Asking What, How, and Why Photovoice Empathy Mapping Journey Mapping Bodystorming Summary and Takeaways Learning Activity: Facilitate a Community Workshop Notes References Making and Design Thinking as Pedagogical Strategies for Social Advocacy Making in Technical Communication Pedagogy A Rationale for Making and Design Thinking Designing Design Thinking in Technical Communication Pedagogy Data points Cultivating Empathy Defining Project Parameters Ideating Together Prototyping Testable Solutions Advocating for Change Student Projects Student Responses Pedagogical Exercises Contextual Inquiry Point-of-View (POV) Statement Radical Imagination Rapid Prototyping Summary and Takeaways Learning Activity: A(nother) Design Challenge References Cultivating Radical Collaboration in Technical Communication Collaboration in Technical Communication Design Thinking Attributes and Collaboration A Case of Radical Collaboration Collaborative Autoethnographic Methodology Results Invitation Sharing Collaboration Radical Imagination Suspension Exposure Supporting a Culture of Radical Collaboration Designing Collaborative Project Workflow With Radical Collaboration Tenets Summary and Takeaways Learning Activity: Considering Dilemmas in Radical Collaboration References Think. Do. Make a Difference Design Thinking as Productive Disruption Making as a Disruptive Culture Toward Productive Disruption in Technical Communication Summary and Future Directions Learning Activity: Make, Disrupt, Innovate a Pedagogy of Advocacy Note References Appendix A: Radical Collaboration Survey Questionnaire Appendix B: Design Thinking Methods and Exercises Appendix C: Annotated Bibliography