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Design Thinking in Technical Communication: Solving Problems through Making and Collaboration

Introducing Design Thinking (and Making) for Technical CommunicationThe Design (Thinking) TurnWhere Did Design Thinking Come From? A Brief Historical SketchThe Design Thinking Mindset and MethodologyUser- and Human-Centered DesignBut Why Making?Addressing Wicked Problems in Technical Communication PedagogyWhat Can Design Thinking and Making Offer Technical Communication Pedagogy?A Note on MethodsSummary and TakeawaysLearning Activity: A Design Thinking OrientationNotesReferencesThe Maker Movement and Its Influences on Technical Communication and Higher Learning: A Look at Three MakerspacesThe Materiality of Technical Communication and Its PedagogyThe Maker Movement: An Industrialist LegacyMaking in Academic Settings: A Study of Three MakerspacesThe Anderson Student Innovation Labs at University of Minnesota—Twin Cities (UMN)The Anderson Labs SetupAccess to Anderson LabsMaker Experience at Anderson LabsThe Invention Studio at Georgia Institute of TechnologyThe Invention Studio SetupWorkflow and Processes at Invention StudioMaker Experience at Invention StudioThe Sears Think[box] at Case Western Reserve UniversityThe Thinkfbox] SetupThe Thinkfbox] WorkflowMaker Experience at Think[box]Comparing Three MakerspacesMaking as Design Thinking: Opportunities for Technical CommunicationSummary and TakeawaysLearning Activity: Transforming a Classroom Into a MakerspaceNoteReferencesSocial Innovation: Designing Humane Technical CommunicationTechnical Communication as ChangemakingA Call to AdvocacyWhere the Rubber Hits the Road: Social Innovation ExamplesExample 1: Project EMAR—Participatory DesignExample 2: inControl—Rapid PrototypingExample 3: Google Glass—Why We Must Begin With EmpathyImplications of Social Innovation for Technical CommunicationViews From the IndustrySocial Innovation in ITSocial Innovation in Medical DesignSocial Innovation in Technical DocumentationSocial Innovation in Academic UX ServicesA Call to Leadership: Social Innovations In and Out of the ClassroomUser Advocacy Methods Through Design ThinkingJournalistic Questioning: Asking What, How, and WhyPhotovoiceEmpathy MappingJourney MappingBodystormingSummary and TakeawaysLearning Activity: Facilitate a Community WorkshopNotesReferencesMaking and Design Thinking as Pedagogical Strategies for Social AdvocacyMaking in Technical Communication PedagogyA Rationale for Making and Design ThinkingDesigning Design Thinking in Technical Communication PedagogyData pointsCultivating EmpathyDefining Project ParametersIdeating TogetherPrototyping Testable SolutionsAdvocating for ChangeStudent ProjectsStudent ResponsesPedagogical ExercisesContextual InquiryPoint-of-View (POV) StatementRadical ImaginationRapid PrototypingSummary and TakeawaysLearning Activity: A(nother) Design ChallengeReferencesCultivating Radical Collaboration in Technical CommunicationCollaboration in Technical CommunicationDesign Thinking Attributes and CollaborationA Case of Radical CollaborationCollaborative Autoethnographic MethodologyResultsInvitationSharingCollaborationRadical ImaginationSuspensionExposureSupporting a Culture of Radical CollaborationDesigning Collaborative Project Workflow With Radical Collaboration TenetsSummary and TakeawaysLearning Activity: Considering Dilemmas in Radical CollaborationReferencesThink. Do. Make a DifferenceDesign Thinking as Productive DisruptionMaking as a Disruptive CultureToward Productive Disruption in Technical CommunicationSummary and Future DirectionsLearning Activity: Make, Disrupt, Innovate a Pedagogy of AdvocacyNoteReferencesAppendix A: Radical Collaboration Survey QuestionnaireAppendix B: Design Thinking Methods and ExercisesAppendix C: Annotated Bibliography

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