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Airline Operations Control
I. Operations Function
Operations Control
Introduction
Regulatory Framework
Terminology
Defining the IOC
History
OCC Considerations
The early years
Into the 21st Century
Drivers of Change in the IOC
Toward Customer Centricity
Influence of Social Media
Location
Purpose and Philosophy
Autonomy
Hierarchy and Reporting Lines
Notes
Composition of the IOC
Introduction
Operations Control Function
IOC Senior Management
Internal Relationships
IOC Staff
IOC Duty Manager
Operational Staff
Operations Controller
Role
Responsibilities
The Person
Background and Experience
Knowledge and Education
Key Attributes
Motivation and passion
Disposition
Self-management and team-fit
Communication Skills
Cognitive Skills
Rational, deductive thinking
Intuitive thinking – and thinking outside the box
Problem-Solving Skills
Network monitoring
Problem identification and analysis
Problem decision point and implementation
Acquiring the Right Person
Recruiting and Selecting Controllers
Externally sourced
Internally sourced
Selection process
References and referees’ checks
Training Controllers
On the job
Recurrent
Flight Dispatcher
Role
Responsibilities
Knowledge
Skills
Maintenance Watch
Meteorology
Aircraft Allocation/Planning
Load Control
Crew Control
Commercial and Customer Journey Management
ATC Flow Control/Slot Control
Airports Coordinator
Freight Liaison
Social Media
Security
Extended Communications
External Relationships
Key Challenges for IOC Management
Notes
Operational Planning and Preparation
Introduction
Business Factors
Business Model
Network Design: hub and spoke vs point-to-point
Operating Routes/Licences
Operating Ports
Port readiness
Fleet Selection and Mix
Commercial Factors
The Commercial Schedule
Fleet Utilisation
Commercial and operational nexus
Schedule robustness
Schedule flexibility
Operational Factors
Air Navigation
Airspace
Curfews
Slots
Noise Abatement
Airport Characteristics
Pavement Concessions
Crewing
Maintenance
Aircraft Characteristics
Instrumentation
Weight limitations
Fuel capacity and consumption
Reduced engine thrust
Cabin configuration and in-flight entertainment
Crew rest facility
Disinsection (or disinfection)
Paint schemes
Fleet upgrades
Ownership and insurance
Overwater operations
Mission Specific
ETOPS
Charter Operations
Search and Rescue (SAR)
Special Operations
Politically Sensitive Operations
Contingency Planning
Company Fuel Policy
Final Ioc Preparations – the Handover
Policy
The Handover
Notes
Operational Processes
Introduction
Operational Authority and Autonomy
Systems and Tools
Сommunications
Between the IOC and Aircraft
Within the IOC
The Gantt Chart
Understanding the Gantt chart
Information Contained Within the Flight Block (sometimes Referred To As A Puk)
Information Contained (explicitly) in the Gantt chart
Information Contained (implicitly) in the Gantt chart
Design Features of the Gantt chart
Dynamic Change in the Gantt chart
Manipulating the Gantt Chart
Beyond the Gantt Chart – New Developments
Software Relating to Other Functional Areas Within the Ioc
Complementary Tools
Network status – OTP
Weather status – current or developing
Maintenance status
Regular Operations
Proactive Approach
Downtime
Irregular Operations (IROPS)
Operational Actions and Strategies
Impacting Factors
Potential Disruptions
IOC response Patterns (general)
Weather
Common Weather Factors
Fog
Cloud
Wind
Wind Change Effects
Thunderstorms
Cold Conditions – Snow and Ice
Hot Conditions – High Temperature
Tidal Movement
Typhoon/cyclone/hurricane
Engineering
Air Traffic
Crewing
Cabin crew
Airport
Customers
Industrial
Commercial
Security
Miscellaneous
Worked Example
Imminent Disruptions
Measuring the Effectiveness of the IOC
Notes
II. Operational Control in Practice
Scenario-based Information Flows
Introduction
Brief
IOC Roles
Engineering Contact Trail
Pilot and Flight Attendant Crewing Contact Trails
Customer Journey Management Contact Trail
Airport Trail
Dispatch/Slot Control Contact Trail
Weather Scenario: Snow At Jfk Airport
Brief
Scenario Description
Ioc Interaction
Update @ 1915 UTC
Update @ 1930 UTC
Update @ 1945 UTC
Final Comment
Weather Scenario: Thunderstorms At Syd Airport
Brief
Scenario Description
Ioc Interaction
Update @ 1122 EST
Update @ 1125 EST
Update @ 1128 EST
Update @ 1132 EST
Update @ 1145 EST
U Pdate @ 1150 EST
Final Update
Multi-engineering Scenario: Unserviceabilities in the Network
Brief
Scenario Description
Ioc Interaction
Update @ 0515 EST
Update @ 0520 EST
Update @ 0530 EST
U Pdate @ 0610 EST
Update @ 0620 EST
Operations Control in the Future
Introduction
Industry
Technology
Staff
External Influences
Social Media
Final Comment
Note From the Authors
Bibliography
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