Airline Operations Control - Airline Operations Control -

I. Operations Function Operations Control Introduction Regulatory Framework Terminology Defining the IOC History OCC Considerations The early years Into the 21st Century Drivers of Change in the IOC Toward Customer Centricity Influence of Social Media Location Purpose and Philosophy Autonomy Hierarchy and Reporting Lines Notes Composition of the IOC Introduction Operations Control Function IOC Senior Management Internal Relationships IOC Staff IOC Duty Manager Operational Staff Operations Controller Role Responsibilities The Person Background and Experience Knowledge and Education Key Attributes Motivation and passion Disposition Self-management and team-fit Communication Skills Cognitive Skills Rational, deductive thinking Intuitive thinking – and thinking outside the box Problem-Solving Skills Network monitoring Problem identification and analysis Problem decision point and implementation Acquiring the Right Person Recruiting and Selecting Controllers Externally sourced Internally sourced Selection process References and referees’ checks Training Controllers On the job Recurrent Flight Dispatcher Role Responsibilities Knowledge Skills Maintenance Watch Meteorology Aircraft Allocation/Planning Load Control Crew Control Commercial and Customer Journey Management ATC Flow Control/Slot Control Airports Coordinator Freight Liaison Social Media Security Extended Communications External Relationships Key Challenges for IOC Management Notes Operational Planning and Preparation Introduction Business Factors Business Model Network Design: hub and spoke vs point-to-point Operating Routes/Licences Operating Ports Port readiness Fleet Selection and Mix Commercial Factors The Commercial Schedule Fleet Utilisation Commercial and operational nexus Schedule robustness Schedule flexibility Operational Factors Air Navigation Airspace Curfews Slots Noise Abatement Airport Characteristics Pavement Concessions Crewing Maintenance Aircraft Characteristics Instrumentation Weight limitations Fuel capacity and consumption Reduced engine thrust Cabin configuration and in-flight entertainment Crew rest facility Disinsection (or disinfection)Paint schemes Fleet upgrades Ownership and insurance Overwater operations Mission Specific ETOPS Charter Operations Search and Rescue (SAR)Special Operations Politically Sensitive Operations Contingency Planning Company Fuel Policy Final Ioc Preparations – the Handover Policy The Handover Notes Operational Processes Introduction Operational Authority and Autonomy Systems and Tools Сommunications Between the IOC and Aircraft Within the IOC The Gantt Chart Understanding the Gantt chart Information Contained Within the Flight Block (sometimes Referred To As A Puk)Information Contained (explicitly) in the Gantt chart Information Contained (implicitly) in the Gantt chart Design Features of the Gantt chart Dynamic Change in the Gantt chart Manipulating the Gantt Chart Beyond the Gantt Chart – New Developments Software Relating to Other Functional Areas Within the Ioc Complementary Tools Network status – OTP Weather status – current or developing Maintenance status Regular Operations Proactive Approach Downtime Irregular Operations (IROPS)Operational Actions and Strategies Impacting Factors Potential Disruptions IOC response Patterns (general)Weather Common Weather Factors Fog Cloud Wind Wind Change Effects Thunderstorms Cold Conditions – Snow and Ice Hot Conditions – High Temperature Tidal Movement Typhoon/cyclone/hurricane Engineering Air Traffic Crewing Cabin crew Airport Customers Industrial Commercial Security Miscellaneous Worked Example Imminent Disruptions Measuring the Effectiveness of the IOC Notes II. Operational Control in Practice Scenario-based Information Flows Introduction Brief IOC Roles Engineering Contact Trail Pilot and Flight Attendant Crewing Contact Trails Customer Journey Management Contact Trail Airport Trail Dispatch/Slot Control Contact Trail Weather Scenario: Snow At Jfk Airport Brief Scenario Description Ioc Interaction Update @ 1915 UTC Update @ 1930 UTC Update @ 1945 UTC Final Comment Weather Scenario: Thunderstorms At Syd Airport Brief Scenario Description Ioc Interaction Update @ 1122 EST Update @ 1125 EST Update @ 1128 EST Update @ 1132 EST Update @ 1145 EST U Pdate @ 1150 EST Final Update Multi-engineering Scenario: Unserviceabilities in the Network Brief Scenario Description Ioc Interaction Update @ 0515 EST Update @ 0520 EST Update @ 0530 EST U Pdate @ 0610 EST Update @ 0620 EST Operations Control in the Future Introduction Industry Technology Staff External Influences Social Media Final Comment Note From the Authors Bibliography