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A Handbook for Support Workers in Health and SocialCare: A Person-Centred Approach

The title 'support worker'How to read and use this handbookImportant themes throughout the handbookThe caring relationshipIncreasing roles and responsibilities of support workersChanging times: change in health /social care as a constantThe need for an adaptable and flexible workforce to build career opportunitiesBeing safeValued as the key deliverers of care by clients and familyKnowing yourselfIntroductionLearning outcomesSetting the sceneBeing self-awareEmotional intelligenceThe Johari windowDiscriminationValues and beliefsReflection in actionSelf-awareness and recognising the negative toll of caringSupervision and mentoringPeer supportResilienceSelf-careConclusionReferencesKnow your support worker roleIntroductionLearning outcomesSetting the sceneYour titleChanging roles and your duty of careYour employer's dutyMoral dutyClient groupConclusionReferencesKnowing the law to keep ourselves and our clients safeIntroductionLearning outcomesSetting the sceneHow law is made in the UKStatuteCommon lawDevolved powers and different judiciaryDevolutionEuropeStandards of care underpinned by the lawConclusionReferencesKnowing how to be with peopleIntroductionLearning outcomesSetting the scenePerson-centred careThe patient relationship starts with 'hello'CompassionBarriers to person-centred care for the patientPromoting dignityCreating the right conditions for the relationship with the patientCore conditionsCongruenceReflective exerciseUnconditional positive regard (UPR)EmpathyActive listening skillsBody language or non-verbal communicationTouch and physical contactReferencesKnowing how to keep accurate recordsIntroductionLearning outcomesSetting the sceneMake sure you and others can read it and understand it accuratelyAbbreviationsColloquialismsHandwritingOrderOnly factsNot repetitiveUp to date and in the momentLink to organisational guidance and trainingWritten or computer recordsData handlingGood practice: Life stories and dementiaConclusionReferencesKnow how to work in a person-centred wayIntroductionLearning outcomesSetting the sceneFrom powerlessness to empowermentChoiceThe funnel of communicationPositive risk takingSupporting difficult choicesFrom person-centred to personalisationPrivacy and dignityConfidentiality and social mediaSafeguardingSafeguarding and your responsibilitiesChildren and young peopleVulnerable adultsAbuseMental health awarenessDementiaConclusionReferencesKnow how to be competent in your current roleIntroductionLearning outcomesSetting the sceneTraining and developmentTheory and practiceDevelopment scalesCompetency debateHow to measure support worker competence and evaluate quality careHow to record and keep evidence of competenceConclusionReferencesKnow how to develop for new opportunitiesIntroductionLearning outcomesSetting the sceneLifelong learningContinuing professional developmentLearning as adultsLearning technologiesEducation and Covid-19How to stay up to dateCareer progressionRegulatory and professional bodiesApprenticeshipsShadowingQualificationsFoundation degreesA new postApplying for a new positionTemporary/hourly paid workCurrent and previous employer referencesDBS checksThe interviewHow to prepareWriting the application formManaging nervesPromotionAssertivenessMentoring and coachingManagement and leadershipBusiness and enterpriseConclusionReferences

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