A Handbook for Support Workers in Health and SocialCare: A Person-Centred Approach - A Handbook for Support Workers in Health and SocialCare: A Person-Centred Approach -

The title 'support worker'How to read and use this handbook Important themes throughout the handbook The caring relationship Increasing roles and responsibilities of support workers Changing times: change in health /social care as a constant The need for an adaptable and flexible workforce to build career opportunities Being safe Valued as the key deliverers of care by clients and family Knowing yourself Introduction Learning outcomes Setting the scene Being self-aware Emotional intelligence The Johari window Discrimination Values and beliefs Reflection in action Self-awareness and recognising the negative toll of caring Supervision and mentoring Peer support Resilience Self-care Conclusion References Know your support worker role Introduction Learning outcomes Setting the scene Your title Changing roles and your duty of care Your employer's duty Moral duty Client group Conclusion References Knowing the law to keep ourselves and our clients safe Introduction Learning outcomes Setting the scene How law is made in the UK Statute Common law Devolved powers and different judiciary Devolution Europe Standards of care underpinned by the law Conclusion References Knowing how to be with people Introduction Learning outcomes Setting the scene Person-centred care The patient relationship starts with 'hello'Compassion Barriers to person-centred care for the patient Promoting dignity Creating the right conditions for the relationship with the patient Core conditions Congruence Reflective exercise Unconditional positive regard (UPR)Empathy Active listening skills Body language or non-verbal communication Touch and physical contact References Knowing how to keep accurate records Introduction Learning outcomes Setting the scene Make sure you and others can read it and understand it accurately Abbreviations Colloquialisms Handwriting Order Only facts Not repetitive Up to date and in the moment Link to organisational guidance and training Written or computer records Data handling Good practice: Life stories and dementia Conclusion References Know how to work in a person-centred way Introduction Learning outcomes Setting the scene From powerlessness to empowerment Choice The funnel of communication Positive risk taking Supporting difficult choices From person-centred to personalisation Privacy and dignity Confidentiality and social media Safeguarding Safeguarding and your responsibilities Children and young people Vulnerable adults Abuse Mental health awareness Dementia Conclusion References Know how to be competent in your current role Introduction Learning outcomes Setting the scene Training and development Theory and practice Development scales Competency debate How to measure support worker competence and evaluate quality care How to record and keep evidence of competence Conclusion References Know how to develop for new opportunities Introduction Learning outcomes Setting the scene Lifelong learning Continuing professional development Learning as adults Learning technologies Education and Covid-19 How to stay up to date Career progression Regulatory and professional bodies Apprenticeships Shadowing Qualifications Foundation degrees A new post Applying for a new position Temporary/hourly paid work Current and previous employer references DBS checks The interview How to prepare Writing the application form Managing nerves Promotion Assertiveness Mentoring and coaching Management and leadership Business and enterprise Conclusion References