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A short course of lectures
«The manager’s question and answer book»





How can I better manage e-mail messages I send?How do I prevent disagreements from escalating into violent incidents?How can I be a change leader?How can I probe for an applicant's weaknesses?How can I measure my acceptance of change?What can I do to improve decision making at a meeting?How do I determine what to do first?What constitutes a well-written job description?What is the best way of keeping a meeting from wandering off course?How can I become better at making presentations?What kind of handshake makes the best impression?How can I better organize my workspace to maximize my productivity?What can I do to motivate my average or mediocre performers?How can I best deliver a sincere compliment when praising employees?Is there such a thing as "good" conflict and how can I take advantage of it?How should I best approach quarterly meetings?How wise is it to use competition among employees to motivate and encourage increased productivity?How can I help employees cope with change that requires new skills and practices?What can I do to make a candidate feel more at ease?What can I do to address conflicts with other managers within my organization?How can I make sure I hire the right person?As a new supervisor, how do I build rapport with the informal group within the department?If I bring up a problem, what do I do or say if the employee becomes emotional?How can I counteract the negativity of a few employees?What are my responsibilities as team leader?I seem to work from crisis to crisis. What am I doing wrong?How can pulling employees together into a team maintain productivity during tough economic times?How can I help employees with a personality conflict get along better?Meetings ManagementHow do I decide between two good candidates?Why should team members be involved in the selection process?What are "stretch" goals?What do I do if there are people on my staff adamantly opposed to the change?How can I create a culture that will encourage flexibility and innovation?How can I balance the demands of the workplace with my family obligations and personal interests?Given the costs of recruitment, how do I reduce turnover?What are the four stages of cross-functional teams?TeambuildingHow can I skip meetings to get work done without getting flack from the meeting leader?How can I know when change is in the wind so that my department can prepare for it?If I build a strong team, am I abdicating power or control?How can I deal with workaholism?How can I increase the number of prospective candidates available?How can I use the evaluation to set employee development plans for the next year?What is the 'halo effect'?How do I involve employees in change efforts without abdicating my own authority over the final decisions?If I have to lay people off to save money, how do I choose which ones to let go when none are problem performers?How do I hire the best recruiting firm?What criteria should be used in setting performance standards?What are the advantages of recruiting on the Web?How can I ensure that ethics and integrity aren't just values listed on a sheet of paper?What does it mean for an employee to be hired "at will"?When should I seek help in resolving conflicts between my employees?How can I make traveling less stressful?I've seen change inaugurated, then things return to before the change. How can I avoid slippage back into old ways?How do I delegate tasks that I'm tempted to do myself?How can I improve the quality of reports I write? I do project progress reports, variance reports, and proposals.How do I keep plateaued employees motivated?What can I do to make sure my assessment is legally defensible?How can I tell the difference between personality conflicts and conflicts due to misunderstandings and true work-related problems?How can I get things back on track after I have an argument with an employee?How can taking my employees away from the work environment enable me to build a sense of teamwork?Would dating a colleague have a negative impact on my career?When should I hold meetings?Is there any best way to conduct the year-end performance appraisal interview?How can I recognize my hot buttons?Is it always wrong to express my own anger?Can an employee assistance program (EAP) solve performance and discipline problems?How can I counter erroneous rumors?Should I include individual credibility as part of performance management?When should I discuss money?How can I stimulate creative ideas?Do I have to suffer from all those interruptions during the day?What is termination for cause?How can I work with a group to reach consensus on an issue?What are the ten most common interviewing questions that could cause legal problems?How do I best use Web ads to recruit people?How can I ask questions to get the information I need to do my job?How can I encourage employees to use their initiative?How can I help my high achievers to feel uniquely valuable?How do I conduct an internal investigation?What is the importance of body language in communication?Why is it important to have diversity within my team?Communication ManagementWhen and how should I notify all the other applicants that the job has been filled?Is there a good balance between micromanagement and a hands-off approach to motivate employees?What is the best way to conduct a termination meeting?What can I do to get my employees to think for themselves?What can I do to get people to meetings on time?Performance ManagementOne of my colleagues continually interrupts me. What can I do or say to end this?How do I coach an employee?Conflict ManagementWhat are the benefits of working with search firms?When should I talk to employees in person, and when should I use written documents?I worry that I won't be able to handle objections to a change in a staff meeting. What can I do to overcome objections in that situation?Recruitment, Hiring, Orientation, and RetentionHow can I eliminate procrastination?How do I deliver really bad news?Are there legal implications in the performance appraisal process?How can I improve my listening ability?Change ManagementWhat can I do to get members to follow through after a meeting?Why do meetings start late, drag on forever, and fail to accomplish anything?How do I get commitment to a change from my staff?How do I cope with someone who becomes angry with me and loses his or her temper before others?What do I do if an employee becomes very emotional, or even threatening, when I terminate her?What should I document as part of performance management?How can I use small improvements to build on a major shift in operations?How can I reduce stress due to work?How can I ensure that I get credit for the work I do?How can I make new hires members of the team from their first day on the job?How do I create a culture of empowerment?What are my responsibilities as group leader?What do successful work teams have in common?How should I respond when an employee says to me, That's not my job"?How can I minimize intrusions on my personal time?What if I don't feel right about terminating an employee?How can I instill ownership to motivate employees?What is progressive discipline?What do I do if I can't hire anyone from my group of winners?Motivational ManagementHow should I phrase a goal or standard?How can I counsel a poorly performing employee?How can I best give directions to my employees?How can I effectively prescreen candidates?What should 1 do if I am caught in a personality conflict?How important is it for me to help employees find the work "fun"?How can I adapt my employees' jobs to make the work itself motivating?How can you motivate an employee who has reached the top of her salary range and is not qualified for promotion?What alternatives do I have to termination?How do I keep control of a meeting?If my team develops action plans that could fail, what should I do?How do I identify employees' needs to motivate them better?What mistakes do managers make that undermine team productivity?If the performance problem is due to a personal problem, how do I start talking about someone's personal life without appearing to be nosy or invading privacy?How can I determine what the requirements are for the jobs I have to fill?How can I maximize the use of exit interviews?How do you keep an employee who was passed over for a promotion motivated?What are "reasonable accommodations"?How important are the physical surroundings in motivating my employees?What can I do to be a better evaluator?Why do most appraisal programs call for formal reviews during the year?Life and Career SkillsWhy is termination sometimes a good thing for the employee being fired?How can I motivate part-time workers and temps?How can I start working from home?If I give my employees regular feedback about their work, why do I need to conduct formal evaluations?When I hear rumors that an employee is angry with me, how do I deal with him?How can I communicate more effectively with employees in remote locations?Why should I build a sense of teamwork among my staff members?What do I do when an employee disagrees with something I have written on the performance appraisal? If I accept their argument, can I upgrade their assessment?How can I present my ideas persuasively?How do I keep enthusiasm high during tough economic times?What can I do to make help-wanted ads more effective?How do I conduct progressive discipline?As an attendee at a meeting, what can I do to make the meeting more productive?How are employees demotivated?How can I counter groupthink?What are the most common errors managers make in performance appraisals?How can I manage the e-mail I receive?How can I make a new hire's first day on the job productive?What non-financial rewards and recognition can I use to motivate my employees?How do I motivate my staff to see the opportunity that comes with change?How can I conduct an effective reference check?How can I get my team through a period of change overload?What can I do to help a new hire succeed in the job from the first day?How do I choose members of a cross-functional team?How do I legally discuss accommodations with the applicant?What are the key employment laws related to hiring?Do I need to document the termination meeting?How do I go about mediating a dispute?What if bad job performance is due to a physical problem?How can I ensure that individuals hired fit into our corporate culture?What do I say to the rest of my work group about termination of an employee in the group?How can I motivate off site employees?How can involvement of the team in department goal setting and planning improve the likelihood of achieving the plans?What do I do if I discover a project just won't work?How do I counsel employees for misconduct or rule violations?What kinds of notes should I be taking during an interview and how should I use them?How can I best get my messages across?Can I be sued for not firing some employees?How do I handle my boss if she is a bully?How do I create an atmosphere of openness and trust in my staff?How do I handle a talented loner or non-team player on my team?How can I keep someone from dominating a team session?How can I encourage all to participate at a meeting?What can I do if I expect termination?How can I respond to an angry employee?How can I build trust from the team?How can I build networking skills?How can I engage employees in this process?How can I encourage my employees to share their ideas or talk about problems with me?How can I get employees to accept being evaluated?What should I do to improve my relationships with my superiors?Discipline and TerminationHow do I say "no" to an employee request?How can I become more effective as a negotiator?How can I improve my writing style?How can I resolve conflicts within my team?
 
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