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Berliner Balanced Scorecard: The Customer Perspective
A short course of lectures
«Berliner Balanced Scorecard: The Customer Perspective»
Hierarchy levels of revenue and costing positions
Field of application for the customer value and interpretation of the results
Product- versus customer-based calculation
Calculating a differentiated customer profit contribution via activity- based costing
The index hierarchy of the customer perspective
List of Sources
From product-to customer profit contribution
Activity-based costing
Determining the adequate target rate
From customer profit contribution to customer cash flow
Interpretation of customer profit contributions
Combining the shareholder value and the balanced scorecard
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Accounting Berliner Balanced Scorecard: The Customer Perspective 
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