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CONCLUSION

While this research found that the anger triggers for our sample are similar to the general working population, there were clearly differences in terms of their anger expressions and the anger management strategies that were utilized. We hope that our findings assist organizations, managers and human resource practitioners to understand and assist these workers to better express and manage their anger.

ACKNOWLEDGMENTS

The authors acknowledge the suggestions by the editor and the three anonymous reviewers whose comments and suggestions helped significantly in preparing this chapter. This chapter was partially funded by an Australian

Research Council Discovery Grant awarded to the second and third authors.

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