Home Education New Ways of Studying Emotions in Organizations
While this research found that the anger triggers for our sample are similar to the general working population, there were clearly differences in terms of their anger expressions and the anger management strategies that were utilized. We hope that our findings assist organizations, managers and human resource practitioners to understand and assist these workers to better express and manage their anger.
The authors acknowledge the suggestions by the editor and the three anonymous reviewers whose comments and suggestions helped significantly in preparing this chapter. This chapter was partially funded by an Australian
Research Council Discovery Grant awarded to the second and third authors.
Adams, J. S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology (pp. 267—299). New York, NY: Academic Press.
Ambrose, M. L., Seabright, M. A., & Schminke, M. (2002). Sabotage in the workplace: The role of organizational injustice. Organizational Behavior and Human Decision Processes, 91(1), 947—965.
Averill, J. (1982). Anger and aggression: An essay on emotion. New York, NY: Springer.
Averill, J. (1983). Studies on anger and aggression: Implication for theories of emotion. American Psychologist, 38, 1145—1160.
Barclay, L. J., Sharliki, D. P., & Pugh, S. D. (2005). Exploring the role of emotions in injustice perceptions and retaliation. Journal of Applied Psychology, 90(4), 629—643.
Barsade, S., & Gibson, D. (2007). Why does affect matter in organizations? Academy of Management Perspectives, 21(1), 36—59.
Berkowitz, L. (1993). Aggression: Its causes, consequences, and control. Philadelphia, PA: Temple University Press.
Berkowitz, L., & Harmon-Jones, E. (2004). Toward an understanding of the determinants of anger. Emotion, 4(2), 107—130.
Bies, R. J., & Tripp, T. M. (2005). The study of revenge in the workplace: Conceptual, ideological, and empirical issues. In S. Fox & P. E. Spector (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 55—81). Washington, DC: American Psychological Association.
Booth, J., & Mann, S. (2005). The experience of workplace anger. Leadership & Organization Development Journal, 26(3—4), 250—262.
Browning, V. (2008). An exploratory study into deviant behavior in the service encounter: How and why front-line employees engage in deviant behavior. Journal of Management and Organizational Behavior, 14, 451—471.
Burns, N., & Grove, S. (2005). The practice of nursing research: Conduct, critique, and utilization (5th ed.). St. Louis: Elsevier.
Callister, R. R., Gray, B., Gibson, D. E., Schweitzer, M., & Tan, J. S. (2007). Anger at work: Anger expression, work unit norms and outcomes in organizations. Paper presented at the International Association of Conflict Management Conference, Budapest, Hungary.
Canary, D. J., Spitzberg, B. H., & Semic, B. A. (1997). The experience and expression of anger in interpersonal settings. In P. A. Andersen & L. K. Guerrero (Eds.), Handbook of communication and emotion: Research, theory, applications, and contexts (pp. 189—213). San Diego, CA: Academic Press.
Charmaz, K. (2002). Qualitative interviewing and grounded theory analysis. In J. Gubrium & J. Holstein (Eds.), Handbook of interview research: Context and method (pp. 675—694). London: Sage.
Chen, P., & Spector, P. (1992). Relationships of work stressors with aggression, withdrawal, theft and substance abuse: An exploration study. Journal of Occupational and Organizational Psychology, 65, 117—184.
Coyle, J., & Williams, B. (2000). An exploration of the epistemological intricacies of using qualitative data to develop a quantitative measure of user views of health care. Journal of Management and Social Sciences, 31, 1235—1243.
Deffenbacher, J. L., Lynch, R. S., Oetting, E. R., & Yingling, D. A. (2001). Driving anger: Correlates and a test of state-trait theory. Personality and Individual Differences, 31(8), 1321—1331.
Deffenbacher, J. L., Oetting, E. R., & DiGiuseppe, R. A. (2002). Principles of empirically supported interventions applied to anger management. The Counseling Psychologist, 30(2), 262—280.
Desivilya, H. S., & Yagil, D. (2005). The role of emotions in conflict management: The case of work teams. The International Journal of Conflict Management, 16(1), 55—69.
DiCicco-Bloom, B., & Crabtree, B. F. (2006). The qualitative research interview. Medical Education, 40(4), 314—321.
Domagalski, T., & Steelman, L. (2005). The impact of work events and disposition on the experience and expression of employee anger. Organization Analysis, 13, 31—52.
Domagalski, T., & Steelman, L. (2007). The impact of gender and organizational status on workplace anger expression. Management Communication Quarterly, 20(3), 297—315.
Elfenbein, H. (2007). Emotion in organizations: A review and theoretical integration. The Academy of Management Annals, 1(1), 315—386.
Favaro, P. J. (2005). Anger management: 6 critical steps to a calmer life. Franklin Lakes, NJ: Career Press.
Fernando, M., & Jackson, B. (2006). The influence of religion-based workplace spirituality on business leaders’ decision-making: An inter-faith study. Journal of Management & Organization, 12(1), 23—39.
Fitness, J. (2000). Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, coworkers, and subordinates. Journal of Organizational Behavior, 21(2), 147—162.
Fox, S., & Spector, P. (1999). A model of work frustration-aggression. Journal of Organizational Behavior, 20(6), 915—931.
Geddes, D., & Callister, R. (2007). Crossing the line(s): A dual threshold model of anger in organizations. Academy of Management Review, 32(3), 721—746.
Gianakos, I. (2002). Issues of anger in the workplace: Do gender and gender role matter? Career Development Quarterly, 51(2), 155—171.
Gibson, D., & Callister, R. (2010). Anger in organizations: Review and integration. Journal of Management, 36(1), 66—93.
Gibson, D., Schweitzer, M., Callister, R., & Gray, B. (2009). The influence of anger expressions on outcomes in organizations. Negotiation & Conflict Management Research, 2, 236—262.
Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago, IL: Aldine Publishing Company.
Glomb, T., & Hulin, C. (1997). Anger and gender effects in observed supervisor subordinate dyadic interactions. Organizational Behavior and Human Decisions Process, 72(3), 281—307.
Grandey, A., Tam, A., & Brauburger, A. (2002). Affective states and traits in the workplace: Diary and survey data from young workers. Motivation and Emotion, 26(1), 31—55.
Grandey, A. A., Fisk, G. M., & Steiner, D. D. (2005). Must “service with a smile” be stressful? The moderating role of personal control for American and French employees. Journal of Applied Psychology, 90(5), 893—904.
Gross, J. J. (1998). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74(1), 224—237.
Harlos, K. (2010). Anger-provoking events and intention to turnover in hospital administrators. Journal of Health Organization and Management, 24(1), 45—56.
Harlos, K., & Axelrod, L. (2008). Work mistreatment and hospital administrative staff: Policy implications for healthier workplaces. Healthcare Policy, 4(1), 40—50.
Harlos, K. P., & Pinder, C. C. (2000). Emotion and injustice in the workplace. In S. Fineman (Ed.), Emotion in organizations (pp. 255—276). Thousand Oaks, CA: Sage.
Heider, F. (1954). The psychology of interpersonal relationships. New York, NY: Wiley.
Jordan, P. J., Ashkanasy, N. M., Hartel, C. E. J., & Hooper, G. (2002). Workgroup emotional intelligence: Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12(2), 195—214.
Keashly, L., & Neuman, J. (2008). Aggression at the service delivery interface: Do you see what I see? Journal of Management & Organization, 1(2), 180—192.
Kelley, H. H. (1973). The processes of causal attribution. American Psychologist, 28(2), 107.
Kramer, M. W., & Hess, J. A. (2002). Communication rules for the display of emotions in organizational settings. Management Communication Quarterly, 16(1), 66—80.
Lawrence, S. A., Troth, A. C., Jordan, P. J., & Collins, A. (2011). A review of emotion regulation and development of a framework for emotion regulation in the workplace. In P. Perrewe & D. Ganster (Eds.), Research in occupation stress and well being (Vol. 9, pp. 197—263). Bingley, UK: Emerald Publishing Limited.
Lindebaum, D., & Fielden, S. (2011). It’s good to be angry: Enacting anger in construction project management to achieve perceived leader effectiveness. Human Relations, 64(3), 437—458.
Lindebaum, D., & Jordan, P. J. (2012). Positive emotions, negative emotions, or utility of discrete emotions? Journal of Organizational Behavior, 33(7), 1027—1030.
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3—31). New York, NY: Basic Books.
Miers, A. C., Rieffe, C., Meerum Terwogt, M., Cowan, R., & Linden, W. (2007). The relation between anger coping strategies, anger mood and somatic complaints in children and adolescents. Journal of Abnormal Child Psychology, 35(4), 653—664.
Mikulincer, M. (1998). Adult attachment style and individual differences in functional versus dysfunctional experiences of anger. Journal of Personality and Social Psychology, 74(2), 513—524.
Miles, B., & Huberman, M. A. (1994). Qualitative data analysis. Beverley Hills, CA: Sage.
Robinson, S. L., & O’Leary-Kelly, A. M. (1998). Monkey see, monkey do: The influence of work groups on the antisocial behavior of employees. Academy of Management Journal, 41(6), 658—672.
Roseman, I. J. (1984). Cognitive determinants of emotion: A structural theory. Review of Personality & Social Psychology, 5, 11—36.
Sliter, M. T., Pui, S. Y., Sliter, K. A., & Jex, S. M. (2011). The differential effects of interpersonal conflict from customers and coworkers. Journal of Occupational Health Psychology, 16(4), 424—440.
Spielberger, C., Johnson, E., Russel, S., Crane, R., Jacobs, G., & Worden, T. (1985). The experience and expression of anger. Construction and validation of an anger expression scale. In M. A. Chesney & R. Rosernman (Eds.), Anger and hostility in cardiovascular and behavior disorders (pp. 5—30). New York, NY: McGraw Hill.
Spielberger, C. D., & Reheiser, E. C. (2009). Assessment of emotions: Anxiety, anger, depression and curiosity. Applied Psychology: Health and Wellbeing, 1(3), 271—302.
Spielberger, C. D., Reheiser, E. C., & Sydeman, S. J. (1995). Measuring the experience, expression, and control of anger. In H. Kassinove (Ed.), Anger disorders: Definitions, diagnosis, and treatment (pp. 49—67). Washington, DC: Taylor & Francis.
Strauss, A., & Corbin, J. (1990). Basics of qualitative research. Grounded theory procedures and techniques. Newbury Park, CA: Sage.
Troth, A. C., Jordan, P. J., Lawrence, S. A., & Tse, H. (2011). A multilevel model of emotional intelligence and communication performance in teams. Journal of Organizational Behavior, 33(5), 700—722.
Van Kleef, G. A., & Cote, S. (2007). Expressing anger in conflict: When it helps and when it hurts. Journal of Applied Psychology, 92(6), 1557—1569.
Weber, H. (2004). Exploration in the social construction of anger. Motivation and Anger, 28(2), 197—219.
Weiss, H., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective work experiences. Research in Organizational Behavior, 18, 1—74.
This page intentionally left blank
|< Prev||CONTENTS||Next >|