Home Health Case Studies in Maintenance and Reliability: A Wealth of Best Practices
Driving Improvements in Individual Locations
Benchmarking is about improving business performance, so there are more aspects to consider than simply measuring some readily available numbers. Essentially the steps needed are as follows:
A simplified overview of the benchmarking process is given in Figure 8.5.
Figure 8.5 Benchmarking Overview
Conceptually we thought we knew how to bring top performance to a business. We wanted to start delivering this know-how to the refineries and start them off on an improvement track. What we didn't have was the essential detailed information carried by staff in each location. Obviously walking into a location with a "We know it all" attitude would not work. Some partnering arrangement was vital to complete the picture and provide synergy. Conceptually this is shown in Figure 8.6.
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Figure 8.6 Partnering Overview
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