Home Health Case Studies in Maintenance and Reliability: A Wealth of Best Practices
Numbers of Managers
Almost inevitably there will be proposed (or actual) separate managers for:
It is possible to have shared roles depending on the skills of the individuals; at smaller sites, this arrangement should be considered seriously. However, the most significant problem areas are usually the supervisory, technical support, and workforce numbers, so let us move on to those.
A flat, lean, empowered organization is the preferred one. The Department of Trade and Industry in the United Kingdom provides a benchmarking service for British industry. This has a data base of literally thousands of companies, mostly manufacturing of some type. This data base shows that poor performers tend to have a supervisor to worker ratio of 1:4 while the top performers have a ratio of 1:12. Where you decide to pitch your ratio is a matter of judgment, but 1:8 or 1:10 would seem reasonable. All the evidence shows that over-supervision does not improve performance. We have a case study covering some elements of this issue in Chapter 27.
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