Home Health Case Studies in Maintenance and Reliability: A Wealth of Best Practices
We get the productivity we deserve. All too often we build barriers to effectiveness and do not use the full skills of the workforce.
Visibility of their performance can embarrass the poor performers into action. We found it much more effective than threats or sanctions.
The fewer the layers we have, the faster the decision making becomes. Empowerment of the workforce enables workers to manage their own work and taps latent talents.
Using IT systems to bring transparency ensures we delegate work while retaining control. Visibility of performance embarrasses the poor performer into action.
i. McGregor, D. 1960. The Human Side of Enterprise, New York: McGraw- Hill. ISBN-10: 0070450927
ii. McGregor, D. 1967. The Professional Manager. New York: McGraw-Hill. ISBN-10: 0070450935
iii. Heil, Gary, Warren Bennis, and Deborah C. Stephens. 2000. McGregor Revisited. New York: Wiley. ISBN-10: 0471314625
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