Desktop version

Home arrow Health arrow Case Studies in Maintenance and Reliability: A Wealth of Best Practices

Source

Lessons

  • 1. Attacking the wrong problem does not bring good solutions, so it is essential to work on facts. Logically-trained people can easily align to these. A characteristic universally found in poor performers is the habit of jumping to conclusions without proper analysis. Validate your assumptions and check your facts.
  • 2. If you want people to enter data, make sure it brings them some benefit.
  • 3. Validate your assumptions and check your facts.
  • 4. Replace emotion in decision making with one based on facts.

Too often the design of computer systems gives one group all the work and another group all the benefits. A modern system development methodology (Soft Systems Methodology) provides checks and balances against this. However achieved, if you want people to enter data, make sure it brings them some benefit. Certainly make sure they are not going to be hurt.

Principles

It is important to understand what is happening before acting. Making assumptions is often fatal.

Performance indicators must focus on the key business processes. They should be designed to encourage good performers and embarrass poor performers.

 
Source
Found a mistake? Please highlight the word and press Shift + Enter  
< Prev   CONTENTS   Next >

Related topics