Home Health Case Studies in Maintenance and Reliability: A Wealth of Best Practices
Too often the design of computer systems gives one group all the work and another group all the benefits. A modern system development methodology (Soft Systems Methodology) provides checks and balances against this. However achieved, if you want people to enter data, make sure it brings them some benefit. Certainly make sure they are not going to be hurt.
It is important to understand what is happening before acting. Making assumptions is often fatal.
Performance indicators must focus on the key business processes. They should be designed to encourage good performers and embarrass poor performers.
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