Home Health Case Studies in Maintenance and Reliability: A Wealth of Best Practices
Contractor Management System
We had made significant reductions in contractor numbers and our focus on a smaller core of contractors was bringing benefits. We felt, however, that we could do much more. Productivity was still an issue. There was little mechanization, and work organization left a lot to be desired. As usual, we lacked facts on which we could make any decisions. It was time to move into the next phase of the game and get the facts necessary to actively manage the contractors. In this way, we aimed to get better value for money. We needed a new computer system to achieve that, but first the objectives:
Manage Contractors 249
• Quality and sufficiency of labor and supervision, workload, time discipline, safety and training record, profitability, and competitiveness.
The overall system we put together is shown as Figure 33.3 and the daily input effort by various actors in the game is shown in Figure 33.4.
Figure 33.3 Contractor Management System Overview
Figure 33.4 Summary Input Efforts
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