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The Future of FinTech: Integrating Finance and Technology in Financial Services


Financial Services and FintechChanging EnvironmentThe Financial Crisis, Regulation, and TrustFrom Customers to Users of Financial ServicesFinancial Services: Problems and ChallengesCustomer CentricityDigital TransformationDefinition of FintechHistory of FintechFintech StagesAn Overview of Fintech Initiatives Around the WorldEcosystemsRanking National EcosystemsDownsides of Disruptive Fintech InitiativesConclusionsReferencesModel and ClassificationsClassificationsSquare and Square CapitalPeer relationshipsFinancial productsProcessesA Business ModelThe Business Model ApproachA Business Model for FintechMarket—Focus on TargetsProducts and Services—Focus on Value AddedChannels—Focus on Social and OmnichannelCustomer Experience—Focus on Customer-Centric ApproachRevenue—Focus on Customer Lifetime ValueProcesses and Activities—Focus on MarketingResources and Systems—Focus on TechnologyPartnership and Collaboration—Focus on Financial InstitutionsCosts and Investments—Focus on RisksConclusionsReferencesFintech InnovationInnovation and FintechDigital Transformation and FintechTypes of InnovationProductsProcessesOrganizationsBusiness ModelsExamples of InnovationProduct InnovationMobile Financial Services and FintechApplying the Model to the Mobile Financial Services ProvidersProcess InnovationBig Data AnalyticsDefinition of Big Data AnalyticsCharacteristics of Big Data AnalyticsValue Creation from Big Data AnalyticsHarvesting Big Data AnalyticsBig Data Applications in FintechLufax.comInternet of ThingsInternet of (Everything)ThingsInternet of Things and FintechBlockchain TechnologyDifferent Types of BlockchainMain Potential Applications of BlockchainOrganizational Innovation: Social NetworksBusiness Model InnovationPersonal CapitalMoneyFarmThe Future of Virtual RoboticsRobotic Process AutomationTechnology Acceptance ModelConclusionsReferencesCritical Success FactorsThe Critical Success FactorsThe ModelCustomer CentricityLow-Profit MarginAgilityScalabilitySecurity ManagementInnovationEase of ComplianceMetricsConclusionsReferencesResponses of Traditional PlayersFintech and Financial ServicesThe ChallengesChallenges of MakeChallenges of BuyAspects to ConsiderA Cooperation ModelThe Accelerator Programs and the IncubatorsFreeFormersUnicreditCommercial Bank of AfricaOpen InnovationConclusionsReferencesRegulationsThe Role of the RegulatorsEqual Treatment and CompetitionEuropean RegulationsThe Risks to ConsiderRegtechFundAppsHogan LovellsConclusionsReferencesA Business Model for Insurtech InitiativesDrivers of DisruptionThe New Customers' Needs and ExpectationsThe Impact of TechnologyInsurance and Technology: InsurtechApplication of the Model to the Insurance IndustryPartnership and Collaboration: Focus on Financial institutions and Other Strategical PartnersThe Empowerment of CustomersMobility in Support of Insurance CompaniesBig Data AnalyticsInternet of Things (IoT)Social MediaCloud ComputingDigital Wholesale InsuranceConclusionsReferencesA CaseRoboticaBusiness Model CanvasThe Value PropositionCustomer ExperienceChannelsProcesses and ActivitiesResources and SystemsPartnership and CollaborationsRevenuesCosts and InvestmentsConclusionsReferencesThe Future: Financial Services as PlatformsPlatform ConceptFrom Banking to FintechThe Power of Network EffectsHow Platforms Change StrategyFour Steps to SuccessConclusionsReferences
 
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