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Training Methods for Non-Technical Skills

For individuals and teams to perform effectively in high-risk environments, they must be proficient in the non-technical skills discussed in the earlier chapters. However, should these non-technical skills need to be introduced or enhanced, what are the most effective training techniques to achieve this? further, following the implementation of a training course, how do you know the non-technical skills have actually improved? organisations are limited in terms of the amount of time and resources that can be spent on training. Therefore, the training time available must be used efficiently.

the purpose of this chapter is to provide guidance on developing training designed to improve the non-technical skills of individuals working in risky environments. the most widely used strategy to train non-technical skills used in high-risk industries is crew resource management (CRM) training (resources specific to CRM training are listed at the end of the chapter). A general framework for training development will be presented, potential training methods and strategies identified, and methods of evaluating the effectiveness of the training will be described. Although not specific to the training of non-technical skills, there are a number of useful basic texts on designing, running and evaluating training courses that are worth reading prior to developing a training course (e.g. Goldstein and ford, 2002; truelove, 1997; and see the recommendations for further reading at end of the chapter).

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