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Calm Technology. Principles and Patterns for Non-Intrusive Design

Preface Who Should Read This Book How This Book Is Organized Safari® Books Online How to Contact Us Designing for the Next 50 Billion Devices Four Waves of Computing THE WORLD IS NOT A DESKTOP THE GROWING EPHEMERALITY OF HARDWARE THE SOCIAL NETWORK OF 50 BILLION THINGS The Next 50 Billion Devices LIMIT BANDWIDTH USAGE DEDICATE SEPARATE CHANNELS FOR DIFFERENT KINDS OF TECHNOLOGY USE LOWER-LEVEL LANGUAGES FOR MISSION-CRITICAL SYSTEMS CREATE MORE LOCAL NETWORKS DISTRIBUTED AND INDIVIDUAL COMPUTING INTEROPERABILITY HUMAN BACKUP The Future of Technology Conclusions Principles of Calm Technology The Limited Bandwidth of Our Attention Principles of Calm Technology II. TECHNOLOGY SHOULD INFORM AND CREATE CALM Compressing Information into an Indicator Attention models Attention graphs IV. TECHNOLOGY SHOULD AMPLIFY THE BEST OF TECHNOLOGY AND THE BEST OF HUMANITY Designing affective technology V. TECHNOLOGY CAN COMMUNICATE, BUT DOESN’T NEED TO SPEAK Apple’s Complex Path to Simplicity VIII. TECHNOLOGY SHOULD RESPECT SOCIAL NORMS Conclusions Calm Communication Patterns Status Indicators VISUAL STATUS INDICATORS Why Car Radios Still Have Knobs Light-up toothbrush Self-inflating inhaler STATUS TONES The Difference a Sound Makes Help button on a plane Washer or dryer with a melody Insulin pump Roomba vacuum cleaner HAPTIC ALERTS STATUS SHOUTS Ambient Awareness Lavatory occupied sign Directional tape on a floor Weather-colored lightbulb (conceptual)Email Garden (conceptual)Contextual Notifications Weather Location Time Emotional and metabolic state Proximity Accomplishment Persuasive Technology Alpha wave synchrony feedback machine GlowCap OPOWER Withings scale Toyota Prius driver feedback Salad bar tongs Beeminder Conclusions Exercises in Calm Technology A Calm Interaction Evaluation Tool User Environment Information Exercises EXERCISE 1: A CALMER ALARM CLOCK EXERCISE 2: A CLOCK THAT STARTS THE DAY EXERCISE 3: A YEAR-LONG BATTERY EXERCISE 4: A CALMER KITCHEN EXERCISE 7: BRINGING HAPTICS INTO PLAY Conclusions Calm Technology in Your Organization Building Teams for Calm Technology THE RULE OF FIVE TEST YOUR TEAM HIRE DIFFERENTLY FROM YOU FIND POLITICAL BUFFERS Design for Privacy THE USER EXPERIENCE OF PRIVACY GET A PRIVACY POLICY ANTICIPATE AND EXPECT SECURITY BREACHES Selling Calm Technology to Managers OBJECTION 1: MORE FEATURES ARE BETTER OBJECTION 2: ALL OF THE LEGACY FEATURES MUST STAY OBJECTION 3: WHAT ABOUT ALL THE OTHER STAKEHOLDERS?OBJECTION 4: THERE’S NO TIME FOR USER TESTING OBJECTION 5: THE PRODUCT MUST STAY SECRET UNTIL LAUNCH Entering a Product into Human Society: A Calm Product Launch REFINE COMPETITION DO THE RESEARCH!ALLOW TIME FOR REAL-WORLD TESTING DON’T REDESIGN THE ENTIRE THING AT ONCE DESIGN FOR HUMAN-HUMAN INTERACTION DESIGN FOR OPTIMUM BATTERY LIFE Conclusions The History and Future of Calm Technology Videoconferencing Before Skype The Beginnings of Calm Technology

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