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Bugalla, John, Linda Conrad, and Kristina Narvaez. 2013. Presentation given at Risk and Insurance Management Society Annual Conference in Los Angeles, April 22.

Conrad, Linda. 2013. Presentation given at Risk and Insurance Management Society ERM Conference in San Francisco, November 4.

Zurich Insurance Group. 2012. Zurich Risk Report.


Linda Conrad is Director of Strategic Business Risk Management for Zurich. She leads a global team responsible for delivering tactical solutions to Zurich and to customers on strategic issues such as business resilience, supply chain risk, enterprise risk management (ERM), risk culture, and Total Risk Profiling. Linda also addresses enterprise resiliency issues in print and television appearances, including CNBC, Fox Business News, and the Financial Times, and is featured in a Wall Street Journal microsite at

Linda holds a Specialist designation in ERM, and serves on the global Education Advisory Board of the Institute of Risk Management in London. Linda is deputy member of the ERM Committee of the Risk and Insurance Management

Society (RIMS), sits on the Supply Chain Risk Leadership Council, and was chairwoman of the Asian Risk Management Conference. She taught at the University of Delaware Captive program and in the Master's on Supply Chain Management program at the University of Michigan's Ross School of Business, where she serves on the Corporate Advisory Council. Linda studied at the Graduate Institute of International Studies in Geneva, Switzerland, and Fox Business School.

Kristina Narvaez is the president and owner of ERM Strategies, LLC, which offers ERM research and training to organizations on various ERM-related topics. She graduated from the University of Utah in environmental risk management and then received her MBA from Westminster College. She is a two-time Spencer Education Foundation Graduate Scholar from the Risk and Insurance Management Society and has published more than 30 articles relating to enterprise risk management and board risk governance. She has given many presentations to various risk management associations on topics of ERM. She teaches a Business Strategy class at Brigham Young University.

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