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COMMUNITY VIEWS ON POLICE ISSUES

A Community Police Survey of Hope City was completed four months ago. Its objective was: "To gather information from the adult residents in Hope City about their contact with the police; their attitudes regarding the quality of policing services provided by the police; their level of concern regarding neighborhood crime issues; their attitudes about personal safety; and their home security and protection measures."

The target population for the survey consisted of people over the age of 18 residing in Hope City. Results are presented in Exhibit 17.2.

Exhibit 17.2 Views on the Police Service

Performance

Good

Adequate

Poor

No Opinion

Overall

62%

22%

15%

Responding to calls

45%

20%

25%

10%

Relating to minority groups

33%

22%

25%

20%

Present in my neighborhood

40%

21%

34%

5%

Follow-up on complaints

44%

18%

18%

20%

Treat all citizens fairly

39%

11%

39%

11%

Being approachable

60%

20%

20%

Enforce the laws

55%

15%

25%

5%

Do good crime prevention Provide enough police

30%

18%

30%

22%

officers in my neighborhood

39%

14%

35%

12%

Catch the right criminals

45%

18%

33%

3%

ABOUT THE CONTRIBUTOR

Andrew Graham researches, teaches, and writes on public-sector management, financial management, integrated risk management, and governance. He teaches at Queen's University School of Policy Studies as well as a variety of international and Canadian venues. He is Series Editor of the Case Study Program of the Institute of Public Administration of Canada, Canada's leading source of public-sector case studies. Professor Graham had an extensive career in Canada's criminal justice system and has taught and worked with police services, police boards, and police commissioners in a variety of ways for the past 10 years. He continues to research public safety management issues. He is the author of Canada's leading textbook on managing public money, Canadian Public-Sector Financial Management (McGill-Queen's University Press, 2007), which has been adopted by a number of Canada's leading universities as a text and is used in governments for staff training. He is also the author of Making the Case: Writing and Teaching Case Studies, also available through McGill-Queen's University Press. He recently edited Innovations in Public Expenditure Management, a publication of the Commonwealth Secretariat, and Canada's Critical Infrastructure: When Is Safe Enough Safe Enough? for the Macdonald Laurier Institute of Canada. Professor Graham teaches in both the graduate and professional development programs at Queen's and elsewhere. He also writes a regular column on management issues, "Briefly Noted," for Public Management, a periodical of the Institute of Public Administration of Canada. He has taken a special interest in emerging management issues, including strategic planning, modern police governance, performance measurement, and integrated risk management. He has written extensively in this area, including an e-book, Implementing Risk Management, available free on his website.

 
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